Frequently Asked Questions
(For Vets)
What are the turnaround times?
We provide all reports within 3 business days. If you require a faster turnaround, expedited reporting is available to meet your specific timeframe.
What are the costs?
The initial online consultation fee with a standard turnaround time of 3 business days is $300 AUD. Faster reporting times are available for an additional fee. Follow-ups for ongoing case management are $100 AUD per contact, with a brief follow-up fee of $50 AUD per contact. Additionally, The Pet Oncologist can provide handouts and other resources for a small additional fee.
What is included in an initial online consultation?
An initial online consultation includes a thorough review of the case and a comprehensive written report. This report will include an interpretation of results, specific details about the cancer's biologic behaviour and prognosis, and multiple treatment options to cater to the individual needs of the pet. We will also provide recommendations for your patient’s next diagnostic steps and address any specific questions or concerns that you may have.
How will I receive the report?
Your report will be emailed to you within the selected turnaround time. The time for reports to come back depends on the option chosen, with turnaround times ranging from same-day to up to 4 business days. If you have not received your report within the specified timeframe, please email info@thepetoncologist.com. We recommend adding our email address to your address book and checking your spam folder to ensure timely receipt of your report.
How do I submit a case for review?
You can submit your initial online consultation request by clicking here. You will be directed to an online submission form where you can fill in all the relevant information, upload medical records and results, and provide any specific questions or concerns that you may have. Alternatively, you can click here to fill in an initial online consultation form manually. Then email the form along with your files to info@thepetoncologist.com.
Do I need to sign a contract or set-up an account?
No, there are no contracts or case minimums. Use our services as much or as little as you like. We have a form to help with the billing process, but you can simply submit a case online, specify the billing email, and you are ready to go.
What is your turnaround time?
You will receive a report within the selected turnaround time. The time for reports to come back depends on the option chosen, with turnaround times ranging from same-day to up to 4 business days.
How will you bill me?
Invoices will be emailed to the treating veterinarian/veterinary hospital's nominated email address for billing. An invoice will be issued after the first consultation report or follow-up that month. The due date for payment is the 7th of the following month. Any follow-up consultations and advice within the month will be added to the same invoice. On the last day of each month, any unpaid amounts on the invoice will be finalised and re-issued. Payments must be made by the 7th of the following month. All fees are in Australian dollars (AUD). Customers located within Australia can make payments via direct deposit, PayID, direct debit or credit card. Overseas customers can make payments via credit card or direct debit. Payments via credit card incur a 1.7% credit card processing fee. All other payment types, including direct debit, incur no additional fees. The due date for payment is 7 days from the date of the invoice. Please do not include your client/pet owner's email address for billings. You are welcome to forward the invoices directly to your clients/pet owners. However, any unpaid invoices will be the responsibility of the veterinarian/veterinary hospital. If you would like to discuss a specific payment arrangement, please contact The Pet Oncologist.
Can you consult directly with pet owners?
No. Regrettably, in compliance with veterinary licensing legislation and legal requirements, we cannot provide online, Zoom, or phone consultations or offer pet cancer advice directly to pet owners. For all online consultations, we collaborate with general practice veterinarians or specialist veterinarians. We depend on your veterinary physical assessment and treatment capabilities. We highly value the veterinarian-client-patient relationship and do not provide advice directly to pet owners to avoid the risk of offering inaccurate guidance without physically examining the patient and accessing their complete medical records during each visit. We provide veterinarians with all the necessary information to convey to pet owners.
However, if your clinic is located in Brisbane or the surrounding areas, please contact us to arrange an in-clinic consultation with your client and their pet at the convenience of your clinic. Click here for information on our mobile oncology and ultrasound services available in Brisbane and the local area.
Are you available after hours?
The Pet Oncologist operates Monday to Friday 9 am to 3 pm AEST. Unfortunately, The Pet Oncologist is not readily available after hours. We will certainly do my best but cannot guarantee after-hours availability. If your enquiry is urgent, please contact your nearest emergency or after-hours specialist hospital.
Are you available for telephone or Zoom consultations?
No. The Pet Oncologist does not provide Zoom or telephone consultations to pet owners. The Pet Oncologist is an online consultation service that communicates to veterinarians only, primarily via email. We prioritise this method to ensure efficient and timely delivery of reports and follow-up advice for ongoing case management. Phone calls and Zoom video calls with veterinarians only (additional fee) are available for established veterinarians and current cases upon request and is subject to availability. Urgent cases are prioritised. For enquiries about phone calls and Zoom video calls, please contact us via email.
How is The Pet Oncologist different from other veterinary oncologists who can provide me with free or cheaper phone calls or email advice?
Whilst the information provided can be similar to other veterinary oncologists, The Pet Oncologist is primarily an online service that will take the time to evaluate each case thoroughly. The Pet Oncologist provides more time to review your patient with written recommendations that you can share with your clients. You will also receive the same veterinary oncologists for follow-ups, and a fast response to all enquiries during business hours.
What if my patient needs diagnostic tests or treatment recommendations that we cannot offer?
The Pet Oncologist will always provide the very best care in terms of recommended diagnostic tests and treatment recommendations. However, we understand that there are sometimes limitations in what is available or what can be offered. Therefore, we will work with you to provide the best possible care with your skills and resources. We provide multiple treatment options to cater to the individual needs of the pet and pet owners. We can also help you locate the nearest diagnostic providers, veterinary oncologists or specialist hospitals in your area.
